8 Steps to Delivering an Exceptional Customer Experience

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Learn about the eight most effective strategies and best practices you can take to cost-effectively optimize the customer experience.

Channel: People & Blogs
Uploaded: September 11, 2007 at 2:42 am
Author: RightNowTech

Length: 0:07:35
Rating: 4.60
Views: 14,914

Tags: RightNow Technologies customer experience business strategy loyalty CRM Greg Gianforte eService Web Self-Service

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Video Comments:
frikkie25 (Monday 3rd of November 2008 06:11:23 AM)
Nice, gets past the clutter and to the point in a nice simple, easy to follow process.
borjalrds (Saturday 1st of November 2008 11:40:11 PM)
fantastic!
sigmahunter06 (Friday 19th of September 2008 06:50:58 PM)
I really enjoyed this video, made me look at a different perspective on customer care.
chandiwicks (Friday 4th of January 2008 04:38:22 AM)
Fantastic