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Zone Labs CEO Petter Etholm describes his social media strategy and how his company used Cisco ...

Tags: cisco customer care crm social crm

From: CSCOPR

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Duration: 02:49

Category: Tech

Why is "Customer Loyalty" so important? For a complete whitepaper on the return on investment in ...

Tags: aki kalliatakis customer service blue ocean strategy management delight your customers resources centre leadership launchpad care crm loyalty roi on value innovation consulting hello peter hallo guru motivational speaker professional conference

From: customericon

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Duration: 03:50

Category: Education

Bill Schuler, Director of Training and Education for Safer Healthcare, discusses communication and ...

Tags: communication crm crew resource management sbar talking nurse doctor hospital high reliability patient safety quality care human factors hro

From: Saferhealthcare

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Duration: 02:25

Category: Education